Privacy policy.

Effective Date: January 2025

Orion Creative Services (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website www.orioncreativeservices.co.uk.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: If you contact us via email or a contact form, we may collect your name, email address, phone number, and the content of your message.

  • Usage Data: We may collect technical data such as your IP address, browser type, device information, and how you interact with our website (e.g., through cookies or analytics tools like Google Analytics).

2. How We Use Your Information

We use your personal data to:

  • Respond to your inquiries or requests;

  • Improve and optimise our website;

  • Comply with legal obligations.

We do not use your data for marketing purposes unless you explicitly opt in.

3. Legal Basis for Processing

Under the UK and EU GDPR, the lawful bases we rely on include:

  • Consent – when you provide it voluntarily (e.g., submitting a contact form).

  • Legitimate Interests – to operate and improve our website and services.

  • Legal Obligation – to comply with applicable laws and regulations.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers (e.g., website hosting, analytics tools) who assist us in operating our website. These providers are bound by confidentiality and data protection obligations.

5. International Transfers

As we may operate in the EU and North America, your personal data may be transferred and processed in countries outside the UK and EEA. We will ensure that any such transfers comply with applicable data protection laws, including by using standard contractual clauses or ensuring adequate levels of protection.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under the UK and EU GDPR, you have the right to:

  • Access the personal data we hold about you;

  • Request correction or deletion of your data;

  • Object to or restrict processing;

  • Withdraw consent (where applicable);

  • Lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at the email below.

8. Cookies

Our website may use cookies to enhance your user experience. You can control or disable cookies through your browser settings. For more information, please see our [Cookie Policy] (optional, let me know if you’d like one).

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Orion Creative Services

Email: sean@orioncreativeservices.co.uk

Postal Address: Orion Creative Services, Kingsnorth House, Blenheim Way, Birmingham, West Midlands, England, B44 8LS